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BigBIG 2023 Preliminary Agenda



 W E D N E S D A Y Pre-Day, August 23rd, 2023

Registration / Partner Setup

Pre-Day Partner and Member Activities

Cyber QP & ThreatLocker Florida Man Wetland Tours

Solutions Granted Cycle Bar Crawl

Huntress Fishing Charter

The MSP Initiative Boat Tour Along the Intracoastal


Service Leaders Forum

08:30 - 10:30 How the Service Department Impacts Profitability
Rules of Business Improvement Groups
Conference Professionalism
10:30 - 11:30 Huntress:  How a Service Leader Leverages Relationships
11:45 - 12:15 Understanding Service Benchmarks
1:15 - 2:00 Service KPIs at the Technician Level
Impact on CSAT & NPS
02:00 - 03:00 Service Department Must-Dos
Everything Has a Ticket
Ensure Accurate and Clear Agreement Entry
Agreement Profitability
Technician Utilization
Career Path Development for Your Technicians
Reactive Tickets
Knowing Your MSA & Your Agreements
03:00 - 04:00 Leading the Team & Cross-Collaboration Leadership
Panel:  On-Going Leadership Development
How Do You Define Success in Your Role?
 T H U R S D A Y Day 1, August 24th, 2023

Breakfast Buffet in the Community Town Hall

Keynote Presentation

Thought Leadership Presentations

Breakout Sessions

Lunch Buffet in the Community Town Hall

Break in the Community Pavilion

Cocktail Reception in the Community Pavilion

Evening Event

 F R I D A Y Day 2, August 25th, 2023

Breakfast Buffet in the Community Town Hall

Thought Leadership Presentations

Breakout Sessions

Solutions Granted + TBG Friends & Family Boat Charter

Lunch Buffet in the Community Town Hall

Break in the Community Pavilion

Performance Awards Reception in the Community Pavilion

2023 Performance Awards Dinner

 S A T U R D A Y Day 3, August 26th, 2023

Breakfast in the Community Town Hall

Thought Leadership Presentations

Breakout Sessions

Giveaways

Closing Remarks

Post-Conference Farewell Cocktails

 
For Sponsorship Opportunities, please contact Elizabeth Lisk at:
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Have questions? Contact our BigBIG 2023 & 2024 planning team at This email address is being protected from spambots. You need JavaScript enabled to view it..
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