BigBIG 2023 Preliminary Agenda
| W E D N E S D A Y |
Pre-Day, August 23rd, 2023 |
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Registration / Partner Setup
Pre-Day Partner and Member Activities
Cyber QP & ThreatLocker Florida Man Wetland Tours
Solutions Granted Cycle Bar Crawl
Huntress Fishing Charter
The MSP Initiative Boat Tour Along the Intracoastal
Service Leaders Forum
| 08:30 - 10:30 |
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How the Service Department Impacts Profitability |
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Rules of Business Improvement Groups |
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Conference Professionalism |
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| 10:30 - 11:30 |
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Huntress: How a Service Leader Leverages Relationships |
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| 11:45 - 12:15 |
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Understanding Service Benchmarks |
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| 1:15 - 2:00 |
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Service KPIs at the Technician Level |
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Impact on CSAT & NPS |
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| 02:00 - 03:00 |
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Service Department Must-Dos |
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Everything Has a Ticket |
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Ensure Accurate and Clear Agreement Entry |
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Agreement Profitability |
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Technician Utilization |
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Career Path Development for Your Technicians |
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Reactive Tickets |
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Knowing Your MSA & Your Agreements |
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| 03:00 - 04:00 |
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Leading the Team & Cross-Collaboration Leadership |
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Panel: On-Going Leadership Development |
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How Do You Define Success in Your Role? |
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| T H U R S D A Y |
Day 1, August 24th, 2023 |
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Breakfast Buffet in the Community Town Hall
Keynote Presentation
Thought Leadership Presentations
Breakout Sessions
Lunch Buffet in the Community Town Hall
Break in the Community Pavilion
Cocktail Reception in the Community Pavilion
Evening Event
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| F R I D A Y |
Day 2, August 25th, 2023 |
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Breakfast Buffet in the Community Town Hall
Thought Leadership Presentations
Breakout Sessions
Solutions Granted + TBG Friends & Family Boat Charter
Lunch Buffet in the Community Town Hall
Break in the Community Pavilion
Performance Awards Reception in the Community Pavilion
2023 Performance Awards Dinner
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| S A T U R D A Y |
Day 3, August 26th, 2023 |
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Breakfast in the Community Town Hall
Thought Leadership Presentations
Breakout Sessions
Giveaways
Closing Remarks
Post-Conference Farewell Cocktails
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For Sponsorship Opportunities, please contact Elizabeth Lisk at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
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Have questions? Contact our BigBIG 2023 & 2024 planning team at This email address is being protected from spambots. You need JavaScript enabled to view it..
Please note that presenters, content, and schedules are subject to change. Check back often for the latest updates! Privacy Notice
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